Return Policy

BigBlue Design will grant a refund or replace a printed product if:

• the product was misprinted
• the product was damaged (exclude damages during delivery)
• the product does not match the fulfillment information (e.g., the printed image is incorrect or placed incorrectly, the product is the wrong size, color, or type, etc.)

Ensure to contact BigBlue-Design for any refund requests or replacement.  Customer must send send a photograph and a brief explanation of the problem to:

info@bigblue-design.com

Any claims for misprinted/damaged/defective items must be submitted within 30 days of product delivery.

Returns and exchanges are not supported if customer ordered the wrong size, color, or simply doesn’t like the product.  Customer will need to place a new order at their expense.

If an order has not been delivered in 30 calendar days (for domestic US or regional EU orders) or in 45 calendar days (for international orders), customers should contact BigBlue-Design within 1 week in order to be eligible for a reprint/refund.

Wrong Address:  Customer will be liable for reshipment costs if the address provided is considered insufficient by the courier.  It is advisable that customer contact the shipping courier as to the status of the package.  

Note: BigBlue-Design will not take responsibility and reship order if tracking information states an order was delivered but customer thinks they haven't received it.  Replacements would be at the customers expense.